Residential | FPL | Pay By Phone

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FPL Pay By Phone

Sometimes you just can’t make the time to pay bills before they are due. But with FPL Pay By Phone, you can call in your FPL payment for instant posting. This system allows you to check your balance due and pay your bill from any touch-tone phone, 24-hours a day. Then it posts to your account within minutes!

Click here to find your customer service number.

What are the benefits of Pay By Phone?

Convenience – you’re provided with 24-hour access from any touch-tone phone
Saves time and money – you don’t have to buy stamps, and you won’t have to make any trips to the post office or an FPL payment facility
Quick – your payment posts to your account within minutes
Secure – you’ll receive a confirmation number ensuring your payment has been received
Free – when using Pay By Phone, you won’t incur any additional charges.

Where and when can you use the service?

You can use Pay By Phone from home or on the road, at any time of the day or night, seven days a week. Last minute electric bill payments can be paid and posted to your account within minutes — all with one simple phone call. It’s great for those times when you suddenly remember your payment’s due tomorrow.

How do I make a payment?

To enroll in Pay By Phone, all you’ll require is a U.S. funds bank account. Then, follow these simple steps:

Step	Action
1	Make sure you have your FPL bill AND a copy of your check. You’ll need your account number and bank routing/transit information.
2	Call FPL’s customer service number located on the front of your bill from any touch-tone phone.
3	Using your touch-tone phone, press 23 from the main menu to make a payment. Follow the directions for entering your bank account information into the system. Your account information may be located on the bottom of your check as shown below.
4	You’ll receive a confirmation number once you complete the instructions. Write down your confirmation number on your bill; this will become your receipt.

Notes

Your payment will be posted within minutes to your FPL account without having to write or mail a check. And your payment to FPL will appear on your next bank statement.