Multi Account Frequently Asked Questions

You can access FPL Pay Online from your Account Dashboard.

Some of the many benefits you can enjoy by grouping your accounts, include: 

• View all your accounts at a glance. You can see the deposit and balance information of the group in one place.
• Edit the settings of multiple accounts at once.
• Sort groups by company, location, or type of business.
• Name your group so you can easily recognize it.       

From the Manage Accounts page, you will be able to view all of your accounts.

You can update your profile from the My Profile page in your Account Dashboard.

If you're already enrolled in our FPL eBill program, consolidated eBill is a convenient option to receive only one email for all of your FPL eBills. Your consolidated eBill will contain a summary of all balances due, along with a breakdown of charges by each account.

On any given month, if your accounts meet the following criteria, they will be combined into one consolidated eBill:

• All accounts are enrolled in our FPL eBill program.
• All accounts are registered under the same User ID.
• The email address where bills are sent is the same as the User ID.
• At least 5 accounts bill on the same date.
• None of the accounts have a cash only status.

FPL Pay Online for multiple accounts is a smart and convenient way to pay many accounts in one transaction.

Some of the many benefits you can enjoy when using FPL Pay Online for multiple accounts, include:

• Store your bank information once, and you won't have to re-enter it again for each transaction.
• Pay multiple accounts at once much faster than with Pay by Mail. Unlike Pay by Mail, which takes 3 to 5 business days to process, FPL Pay Online takes only up to 24 hours to process your payment for multiple accounts.
• Use multiple bank accounts in one transaction.
• No limit on the number of accounts being paid.

The first time using FPL Pay Online to pay multiple accounts, you will need to add and store the bank information for the FPL accounts you want to pay.

In your Account Dashboard, you can select Manage Bank Accounts to add, modify, or remove your bank account(s).

Since FPL Pay Online for multiple accounts is a separate payment method from FPL Pay Online, the information entered into either one of these payment methods will be securely saved in a different area of your FPL profile. This means that the bank information stored to make one-time payments with FPL Pay Online will not show up in FPL Pay Online and vice versa.

Once you have stored your bank account information in FPL Pay Online for multiple accounts,  just follow these simple steps to make payment(s):

1. Select all of your FPL accounts you would like to pay
2. Review your payment(s)
3. Confirm your payment(s)

You will automatically be sent a payment confirmation email to the listed email address found on your FPL account.

When you make a payment for a small number of accounts, it will be processed immediately. And, if you make a payment for a large number of accounts, it will take up to 24 hours to process. 

You can pay as many accounts as you wish with just one click. But, those accounts can't total more than $1 million per transaction. 

When you use FPL Pay Online for multiple accounts, you are not able to schedule future payments. However, you may schedule future one-time payments by using FPL Pay Online on each individual account.

Once your payment has been submitted, you will not be able to modify or cancel it.

FPL Pay Online for multiple accounts does not accept partial payments at this time. However, you can make a partial payment by using any of our other payment methods.

If any of your accounts have one of the following features, it won't be eligible for FPL Pay Online:                           

• Cash only status
• Enrollment in another program or service (e.g. Summary Bill, ASSIST)
• Active collection status

FPL Pay Online for multiple accounts and Pay by Mail are the only payment options to pay multiple accounts at once, but there are other ways to pay.

• FPL Automatic Bill Pay^®
• FPL Pay Online
• FPL Mobile App
• FPL Pay by Phone^®
• Checkfree^® and Your Local Bank
• Credit or Debit Card
• Authorized Pay Agents

Once you receive your consolidated eBill email, you are able to click on the given link and pay your entire balance all at once with FPL Multi Pay.