Bill Payment Assistance

Sometimes customers need a little more time to pay their electric bills. We try to be as flexible as possible. Our online payment arrangement offers qualifying customers the chance to temporarily extend the due date of their bills. Learn More

The Low-Income Home Energy Assistance Program (LIHEAP) is a federally-funded program that helps low-income households with their home energy bills. Energy assistance is important to all that receive it, but more so if someone in your home is elderly, disabled or a young child under 6 years old. These persons are especially at risk for life threatening illness or death if their home is too cold in the winter or too hot in the summer.

The federal government does not provide energy assistance directly to the public. Instead, the funding is distributed by local community agencies that have the ability to make a payment directly to FPL on your behalf. There are household income guidelines and other criteria that need to be met to qualify for assistance. The local agency will help you determine if you're eligible.

*NOTE: The availability of LIHEAP assistance is not guaranteed.

Information Needed to Apply

You may need the following:

• Recent copies of your FPL bills
• Recent payroll stub or other proof that shows your household's current gross income
• Documentation of other income (Social Security, Unemployment Insurance, Pension Funds, disability, etc...)
• Final Bill Notice (if you've received a shut-off notice from FPL)
• Proof of present address (rent receipt, lease or deed, property tax bill) 
• Proof of total members living in your household (birth certificates, school records, etc…)
• Social Security cards (or numbers) for all persons living in your household 
• Proof of U.S. citizenship or permanent residence

*LIHEAP programs are currently not available in all counties

Florida's Emergency Home Energy Assistance for the Elderly Program (EHEAP) helps low-income households, with at least one person age 60 and older, when the households are experiencing a home energy emergency and are unable to pay their FPL bill. Households can receive this type financial assistance a maximum of twice a year – once during the heating season (October - March) and again during the cooling season (April - September). Eligibility for this program is determined by a local community agency designated by the Florida Department of Elder Affairs.

Where to Apply

For more information on eligibility requirements and to apply for assistance:

• Contact your local Aging and Disability Resource Center
• Call the Elder Helpline at 1-800-96-ELDER (1-800-963-5337)
• Reach out to a community agency EHEAP provider in your area

Information Needed to Apply

To be eligible for assistance, households must have:

• A documented heating or cooling emergency
• At least one individual age 60 or older in the home
• A gross household annual income equal to or less than 150 percent of the federal poverty guidelines

*LIHEAP and EHEAP programs are currently not available in all counties

The Federal Emergency Management Agency Emergency Food and Shelter Program (FEMA/EFSP) occasionally provides non-disaster related living assistance. When funding is available, it can be used to provide the following:

• One month's utility bill
• One month's rent or mortgage payment
• Lodging in a mass shelter or hotel
• Food, in the form of served meals or groceries
• Minimal repairs to allow a mass feeding or sheltering facility to function during the program year
• Equipment necessary to feed or shelter people, up to a $300 limit per item

Where to Apply

Qualification and eligibility requirements may vary by county. There is no national application process. You'll need to reach out to a participating funded organization for help. For the full list of agency names and phone numbers in your community, follow these instructions:

1. Go to the FEMA Emergency Food and Shelter Program website
2. Look for "Funded Organizations"
3. Select your state and county

Are you in need? We can help. Our employees, shareholders and caring customers all contribute to help customers in crisis keep their lights on when they need it most. Your household may be eligible to receive up to $750 during a 12-month period to help pay the FPL bill. Please be aware that the need for assistance far exceeds the funding available, so many households may not receive assistance. Additionally, households with seniors, children under 10 or those with disabled persons may be given priority consideration. Funding from the Care To Share program is administered by our local nonprofit and government agency partners.

Where to Apply

If you're seeking assistance, you can:

• Contact FPL Customer Service for the assistance agency nearest you
• Reach out to your local information and referral service, including calling 2-1-1
• View the list of partner agencies administering Care To Share in your area

Information Needed to Apply

Each of our partner agencies use the program guidelines shown below in the qualifying process, but may add additional requirements based on availability of funding, volume of applicants and other considerations. FPL has no role in determining household eligibility or the amount of assistance an agency may provide. Such decisions are made solely by the administering agencies and their caseworkers/employees.

To be eligible for Care To Share funds, you will need to:

• Physically reside in FPL's service area
• Have an account with FPL or reside at the service location
• Have identification with the same address as the FPL account (you do not need to be the account holder)
• Possess a delinquent FPL bill, final notice or disconnect notice
• Be in imminent danger of being disconnected or are already disconnected
• Have a plan to pay future bills
• Show proof of a personal or family crisis
• Have exhausted other available energy assistance sources, such as government-funded programs
• Meet the United Way ALICE income guidelines (see table below for 2022 to 2024)
• Sign an Authorization for Release of General and/or Confidential Information
• Have no history of fraud or service tampering (the same applies to anyone living in the household). This may include using a minor or fictitious name, unauthorized connection of the meter or tampering with the electric service in any way
  • Note: Fraud and service tampering are very serious offenses. The Florida Public Service Commission grants FPL the right to pursue payment from a customer for any charges related to a fraud or service-tampering activity. None of those charges can be paid for by Care To Share program funds. Customers with a history of fraud or service tampering are not permitted to receive Care To Share funding.

Make a Donation
Care To Share support is made possible by the generosity of FPL employees, shareholders and caring customers just like you. All contributions are collected by FPL and distributed to the communities that we serve through a network of nonprofit human-service agencies. There are no administrative fees so every dollar donated truly makes a difference and may be tax-deductible to those customers who volunteer to donate. Donate today.

Some customers are eligible to receive up to $2,000 of financial assistance to perform electrical work at their homes through the FPL Care To Share program. Covered repairs include electrical repairs to damaged meter cans and weather heads, and excludes repairs to electric panels or home interior equipment/electric repairs. Know what you own and what FPL owns.

Qualifying customers must:

1. Physically reside in FPL's service area at the address for which assistance is sought.
2. Be the homeowner
3. Have an account with FPL or reside at the service location
4. Have identification that reflects the applicant’s name and the same address as the FPL account
5. Meet the United Way ALICE income guidelines (see table below for 2022 to 2024)
6. Obtain (1) one quote from a licensed and insured electrical contractor
7. Provide photos of damage, including visible FPL meter number
8. Receive pre-approval from Salvation Army to qualify for reimbursement
9. NOT have a history of fraud or service tampering

After being approved and work is completed, customer must provide:

1. Itemized invoice of a licensed and insured electrical contractor, including only electric repairs or replacement related to meter can enclosures and weather heads
2. Photos confirming that the electrical contractor has completed the authorized electrical work , including visible FPL meter number

We encourage eligible customers to apply for help by calling the Salvation Army office in their county. Meet the United Way ALICE income guidelines (see table below for 2022 to 2024).

United Way ALICE Income Guideline thresholds by family type and FPL Region FPL Region

We are partnered with a vast network of social-service organizations located throughout our service territory. We can help refer you to an agency that will be able to determine whether you're eligible for federal financial assistance and also provide the funding. You can contact us for a referral or review the list of partner agencies on our website.

View List of Local Agencies