You can sign up for text messages about outages and payment reminders.
When you’re experiencing a power outage lasting several minutes or more in your area that cannot be resolved quickly by our smart grid technology, we can automatically send you notifications about restoring your power. You can choose between email, voice and text notifications and can opt-out at any time. With these notifications, you’ll get:
Yes, you can enable and disable outage notifications for each of your properties. Please go to your Account Settings for each of your accounts to set up your preferences.
Once an outage has been identified, you will receive a message notifying you. Typically, this notice is sent out about 20 minutes after we have confirmed the information on a particular outage, so you may not receive a notification immediately when our system identifies the outage.
When experiencing an outage, you may receive multiple notifications regarding the status of that particular outage. These messages may include:
No. In order not to disturb you with notifications about brief flickers in power, we will only notify you about problems lasting several minutes or more that cannot be resolved quickly by our smart grid technology. If you arrive home from work and find that your clocks are flashing on/off (or that your clocks are a few minutes behind the correct time) but you did not receive an outage notification, this means you had a power flicker that lasted only a few minutes or less. During major storm events or periodic system maintenance, messages may be unavailable or temporarily suspended.
Text notifications and phone calls will only be delivered from 7 a.m. – 10 p.m. Central Standard Time (CST), unless another timeframe has been specified in your communication preferences. However, email notifications will be delivered 24 hours per day. If you want to stay fully informed about late night outages, you can update your communication preferences and choose email notifications or adjust the messaging timing.
If you receive a notification stating that the problem has been resolved but your power is still off, you may want to try resetting your breakers. If that doesn't work, please report the outage online or call us at 1-800-487-6937 and we will send a restoration specialist to investigate further. Thank you for your patience.
You may disregard the alert; this problem may be occurring near you but does not apply to your specific address.
Only mobile phones can receive text messages. Nearly all phones purchased in the last ten years are capable of sending and receiving text messages.
The opt-in confirmation text message is usually delivered to mobile phones in a few seconds to a few minutes. During peak hours, there could be a short delay. Please note that additional delays may occur if your phone is turned off, in airplane mode or out of the coverage area. When this happens, a carrier will attempt to deliver your message for up to 72 hours. You can also return to the communication preferences page to request another opt-in confirmation text be resent to your phone. If you are still having trouble, check with your carrier to ensure that a carrier issue is not preventing the text messages from being received.
Text messages are stored and retried until delivery is successful for up to 72 hours.
If you are on a call, text messages can still be received.
Virtually all phone carriers support text messaging. You can view a full list in our Mobile Terms and Conditions.
FPL does not charge for delivery of text messaging. However, depending on your text subscription with your carrier, message and data rates may apply. These would be charged by, and be payable by you to your mobile service provider. FPL covers carrier fees related to text messages about past due bills.
We only use this information to contact you and to provide the voice or text messages you have requested. The data FPL uses, in regards to the text message preference as described in the Mobile Terms and Conditions, include: your cellular number; the name of your mobile service provider; and the date, time and content of the text messages.
There are two ways to discontinue receiving text messages to your mobile phone. You may change your preferences by going to the Communication Preferences page and selecting “None” for texting. Or you can text STOP to 694853 from your mobile phone at any time to have that phone number opted-out of receiving text messages. No further messages will be sent unless you opt-in again.
Here are links to our Mobile Terms and Conditions and the NextEra Energy privacy policy.