FPL employees and contractors are regularly in neighborhoods to provide maintenance to our smart meter network by replacing meters that have stopped communicating with our smart grid or installing meters for our new customers. This work is essential in ensuring we provide our customers reliable and affordable electric service.
Here’s why it benefits you to have your meter replaced:
Please also remember that removing obstacles helps our meter electricians work safely on your property and provide you with accurate bills.
Be aware: We occasionally hear reports of people posing as FPL employees. Please remember that all FPL employees carry a photo identification badge. Our contractors have a contractor badge and can provide an FPL supervisor name and number. Ask to see it and call us to verify if you are in doubt. Protect yourself.
The amount of your bill is determined by your monthly kilowatt-hour (kWh) usage, which is measured by your electric meter. To determine the amount of electricity you have used during the billing period, we subtract the prior month’s reading from the current reading.
If you have a smart meter that has been activated, we read the meter remotely each month. But you don’t have to wait until your bill arrives to determine your usage. You can go to your energy dashboard to see how much energy you’re using by the month, day and hour. If your smart meter hasn’t been activated yet (a process that occurs several months after installation) or you have a standard mechanical meter, an FPL meter reader will manually read the meter each month.
The date we read your meter varies slightly from month to month due to weekends and holidays and the total number of days in a month; therefore the number of days included in your monthly bill can vary between 25 and 35. So, even if you use the same amount of electricity per day, your bill may vary from one month to the next, depending upon the number of days included in your bill. We read meters Mondays through Fridays and certain Saturdays. Your next meter reading date can be seen on your last paper bill or on your last online statement. Read your energy use for yourself: Learn how to read your meter.
Meter Reading Reminders
To help ensure safe access to your meter, we can call you the evening before or the morning of you scheduled meter reading. This is a pre-recorded, friendly reminder to secure your dogs and unlock any gates. Please contact us to enroll in the Call Ahead Service program.
Providing Safe Access to Your Meter
At FPL, safety is our first priority but we need your help to keep employees safe. Customers are required by law to provide our meter readers a safe path to access the electric meter. Customers must:
For meter readers, one of the biggest threats to safety is dogs. To avoid bites or harm to an animal, our meter readers will only enter a property if:
An estimated bill is issued when we are unable to obtain an accurate meter reading from your meter. Once we can obtain an accurate meter reading, any difference will be reflected in your subsequent bill.
If you received an estimated bill, no action is needed from you. Here is some additional information you may find helpful:
Is there anything I need to do if I receive an estimated bill?
No action is required if you receive an estimated bill. Once we can obtain an actual meter reading, any different will be adjusted in the next billing cycle.
Why did I receive an estimated bill instead of an actual meter reading?
There could be various reasons for receiving an estimated bill. Some common reasons that prevent us from obtaining an accurate meter reading include technical issues, a non-working meter, severe weather, and difficulty accessing the meter due to locked entrances or dog(s) blocking the pathway.
How was my estimated bill calculated?
The estimated bill is calculated using historical usage patterns, similar billing cycles or other available data. We use this information to make an educated estimate of your energy consumption during the billing period.
Will the estimated bill be adjusted once the actual reading is obtained?
Yes, if there is a discrepancy between the estimated bill and the actual meter reading, the subsequent bill will be adjusted accordingly in the next billing cycle.
How accurate are estimated bills?
While estimated bills are based on historical data, they may not be as precise as actual meter readings. However, we strive to make accurate estimates to ensure fair billing. It’s important to remember that any discrepancies will be rectified in subsequent bills.
Most FPL customers are provided with a communicating smart meter as the standard meter service. These meters communicate the same type of information that FPL previously collected through manual meter readings, but at more frequent intervals and over a wireless network. This enables FPL to offer a number of additional benefits to customers.
A non-communicating meter is available to eligible customers through FPL’s Non-Standard Meter Option. Customers enrolled in the Non-Standard Meter Option must pay an enrollment fee of $89 and a monthly surcharge of $13.
To be eligible, customers must not have tampered with the electric meter service or used service in a fraudulent or unauthorized manner.
Customers enrolled in the Non-Standard Meter Option will be allowed to keep their existing non-standard meter. If a replacement non-standard meter is necessary it will be a non-communicating meter of the company’s choice.
For more information: